MarkPlus Institute. The House of Entrepreneurial Marketing
course
616,029 students
Service Operation
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Description
Program Descriptions:
Program ini adalah sertifikasi untuk bidang service di bidang level dasar. Fokus sertifikasi ini adalah untuk mengasah kompetensi dibidang delivering service excellence, seperti menyajikan service excellence melalui service dimension, handling customer’s service dan menulis surat atau komunikasi verbal/non-verbal sebagai rangkaian dari aktivitas pelayanan.
Apa saja yang akan dipelajari?:
1.Mempelajari bahwa service merupakan bagian dari strategi marketing,
2.Teknik melakukan service yang prima,
3.Memahami konsep dimensi pelayanan (memiliki 5 indikator),
4.Teknik melakukan handling customer’s complaint,
5.Melakukan kegiatan komunikasi sebagai salah satu aktivitas pelayanan, dan
6.Mengenal customer untuk melakukan pelayanan.ÂÂÂ
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Frequently Asked Questions
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MarkPlus Institute
Our website offers a variety of online courses, such as free courses that will add to your insight and MI Learning courses that will give you insight into several fields, especially marketing, general management, personal development, sales, and service industries.
Various certification options exist where you can maximize and measure your abilities based on the topic title you choose. You can also adjust if you want to take international certification or local certification.
Enrolling in a course is easy! Simply select the course you want to take and follow the enrollment instructions on the course page. You will need to provide some basic information and payment details to complete the enrollment process.
The length of each course varies depending on the course content and format. Some courses are self-paced and can be completed in a few weeks, while others may have a fixed duration your payment subscribe choices.
Our courses are designed to be flexible and accessible, with a mix of video lectures, assignments. Some courses also include live sessions with instructors or other learners.
The cost of each course varies depending on the course content and goals. You can find the price of each course on the course page, and we also offer discounts and promotions from time to time.
We understand that sometimes plans change, so we offer a refund policy for our courses. If you need to cancel your enrollment in a course, please contact our customer support team for assistance.
Our courses have discussion forums or chat features that allow learners to communicate with each other and with the instructor. You can ask questions, share your thoughts, and get feedback from others to enhance your learning experience.
Yes, we offer certificates or credentials for learners who successfully complete our courses. The requirements for each course credential may vary, but you will need to pass the course assessments and meet the completion criteria to receive the credential.
Once you enroll in a course, you will gain access to the course materials through our online learning platform. You can log in to the platform from anywhere in the world and access the course materials at any time, as long as you have an internet connection
If you have any difficulties or questions, you can contact customer support via email at [email protected] or telephone number at (021) 5790 2222.
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